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Support & Help

Need a hand with Bioot? Browse the quick answers below, or reach our team directly — we're glad to help.

Contact us

General support

Questions about listings, your company account, packages, or anything else.

Email us

[email protected]

Privacy & data requests

To access, correct, or delete your personal data, or to ask a privacy question.

Email us

[email protected]

We usually reply within one business day (Sunday–Thursday, Cairo time).

Frequently asked questions

How do I list a property?

Sign in to your developer dashboard, open Properties, and choose “Add property”. Complete the steps — details, location, media, and pricing — then submit the listing for review.

Every new listing is checked by our team before it appears publicly, so buyers only ever see accurate, verified information.

Why isn’t my listing visible yet?

New and edited listings need approval before they go live. This usually takes a short time. You can track the status of each property from the Properties page:

  • Pending review — waiting for approval.
  • Approved — live and visible to buyers.
  • Needs changes — read the note on the listing, update it, and resubmit.

How do I manage my company and team?

The first person to register with your company email creates the company account. From Settings and Team you can update your company profile, invite colleagues, and manage their roles.

How do subscription packages work?

Your package sets how many listings, team members, calls, and featured credits your company can use. You can review your current plan and usage at any time from Billing.

How do buyers reach me?

Buyers can call or message you about a listing directly from the app. Incoming leads, calls, and chats all appear in your dashboard so your team can respond quickly.

How do I reset my password?

On the sign-in screen choose “Forgot password” and follow the instructions sent to your email. For security, reset links expire after a short time.

How do I request my data or delete my account?

You have the right to access, correct, or delete your personal data. Email our team using the address in the Contact section above and we will help. Our Privacy Policy explains this in full.

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