Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Bioot real-estate marketplace, including the Bioot mobile applications and web dashboards (together, the "Service"). By creating an account, or by accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a developer company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" refers to both you and that organisation.

Bioot is a bilingual (Arabic and English) marketplace that connects property buyers in the Arab Republic of Egypt with verified developer companies. In its current version, Bioot supports the sale of property only; it is not a rental, brokerage, escrow, or financing service. Bioot provides listing, search, an informational AI advisor, in-app chat, and in-app voice calling. Bioot is not a party to any sale, contract, or transaction between a buyer and a developer.

Browsing listings is free and does not require an account. You must sign in to call, message, save a favourite, or send a request.

You must be at least the age of majority in Egypt and have the legal capacity to enter into a binding agreement to use the Service. You must provide accurate information when you register and keep it up to date. You are responsible for maintaining the confidentiality of your credentials (including your PIN or password) and for all activity that occurs under your account.

Bioot offers two types of account:

• Buyer (client) accounts — for individuals looking to buy property. Buyers register with an email address and a 4-digit PIN, and may sign in with supported third-party sign-in options.
• Developer (sales agent) accounts — for developer companies and their sales agents. Registration requires a valid company email address; personal email domains (such as common free webmail providers) are not accepted. Registration is verified by a one-time code sent to the company email. The first user to register a company creates or links that company profile; additional team members may then be added, subject to the company's subscription limits.

You may hold only one account per role unless we agree otherwise. You must not share your account, impersonate any person or company, or misrepresent your affiliation with a developer company. We may verify the identity and authority of developer accounts before allowing them to publish.

If you use a developer account, you agree that:

• Accurate listings — every listing you publish must be accurate, lawful, not misleading, and relate to a real property you are authorised to market for sale. Prices, payment plans, areas, sizes, delivery dates, and images must be truthful and kept up to date.
• Admin approval — every listing is submitted to Bioot for review and becomes publicly visible only after it is approved. We may approve, reject, request changes to, unpublish, or remove any listing at our discretion, including where it breaches these Terms or applicable law.
• No duplicates or fraud — you must not post duplicate listings for the same property, create fake or fraudulent listings, manipulate rankings or metrics, or misuse the verified-developer or featured status. Where the same property is listed by more than one user from the same company, listings may be merged into a single public listing, with leads and calls routed between the contributing users.
• Subscriptions and limits — access to developer features is subject to the subscription package you select. Packages limit items such as the number of active listings, team members, call minutes, leads, and featured credits. You must operate within the limits of your current package. We may offer promotional packages (such as a free launch package) whose terms and duration we specify.
• Payments — subscription fees are payable in advance in Egyptian Pounds (EGP) by the payment methods we make available, which currently include bank transfer and card/mobile-wallet payment through our payment partner. Where you pay by bank transfer, your subscription or benefit becomes active once we confirm the payment or verify the proof of payment you upload. You are responsible for any applicable taxes.
• Renewals and refunds — subscriptions and any renewal terms are as described at the time of purchase. Except where required by applicable law, fees already paid are non-refundable, including for unused time or listings; if we materially fail to provide a paid feature, we may, at our discretion, provide a credit or refund for the affected period.
• Lawful marketing — you are solely responsible for your listings, your communications with buyers, your compliance with real-estate, advertising, consumer-protection, and tax laws, and for honouring the offers you make.

If you use a buyer account, you agree to use the Service only to explore properties and communicate with developers in good faith. You must provide accurate information, must not harass or defraud developers or other users, and must not misuse chat, calls, favourites, or requests. Any decision to purchase a property, and any contract or payment, is made directly between you and the developer, outside Bioot.

When using the Service, you must not:

• Break any applicable law or regulation, or infringe anyone's rights, including intellectual property and privacy rights.
• Post false, misleading, fraudulent, duplicate, or unauthorised listings or content.
• Upload content that is defamatory, obscene, hateful, discriminatory, threatening, or otherwise objectionable.
• Harass, abuse, threaten, spam, or impersonate any person or company, or share another person's data without a lawful basis.
• Use the Service to send unsolicited marketing, run scams, or solicit users away from the platform in bad faith.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems; probe, scan, or test the vulnerability of the Service; or interfere with its normal operation.
• Introduce malware, scrape or harvest data at scale, or use bots or automated means without our written permission.
• Circumvent, disable, or interfere with security, verification, approval, or metering features.

The AI advisor is an informational tool that helps you find property by recommending real, approved listings that exist on Bioot. It does not invent properties and does not recommend properties that are not on the platform. Its responses may contain errors or omissions and are provided for general guidance only.

The advisor does not provide financial, legal, investment, tax, valuation, or professional advice, and must not be relied on as such. You are responsible for verifying any information independently and for your own decisions. Always confirm property details directly with the developer before acting on them.

The Service includes in-app chat and in-app voice calling ("Bioot Call") so buyers and developers can communicate without sharing personal phone numbers. You agree to use these features lawfully and respectfully, only for genuine, property-related communication, and not to harass, defraud, spam, or send prohibited content.

Where the call recording feature is enabled, calls may be recorded and transcribed for quality, safety, and dispute resolution, and only where the required consent has been obtained from the participants, as described in our Privacy Policy. By using calls where recording is enabled and you have been notified, you consent to that recording. You are responsible for what you say and share, and you must not record, publish, or redistribute another user's communications unlawfully.

The Service, including the Bioot name and brand, software, design, text, and other materials we provide, is owned by Bioot or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose, subject to these Terms.

You retain ownership of the content you submit (such as listings, images, and messages). By submitting content, you grant Bioot a worldwide, royalty-free licence to host, store, display, reproduce, and distribute that content as needed to operate, promote, and improve the Service. You represent that you have all rights necessary to grant this licence and that your content does not infringe any third-party rights.

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. Bioot is a marketplace platform: we do not own, sell, inspect, appraise, or guarantee any property, and we are not a party to any transaction between buyers and developers.

While we review listings and verify developer accounts, we do not warrant that any listing, price, availability, developer, or user-provided information is accurate, complete, current, or lawful, or that the Service will be uninterrupted, secure, or error-free. Any reliance you place on listings, the advisor, or other content is at your own risk.

To the maximum extent permitted by applicable law, Bioot and its officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or opportunity, arising out of or relating to your use of, or inability to use, the Service.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to Bioot for the Service in the three (3) months immediately before the event giving rise to the claim, or, for buyers who pay nothing, a nominal amount. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless Bioot and its officers, employees, and service providers from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

You may stop using the Service and close your account at any time. We may suspend, restrict, or terminate your access, or remove content, with or without notice, if we reasonably believe you have breached these Terms or the law, created risk or legal exposure, or engaged in fraud or abuse, or if we are required to do so.

On termination, your right to use the Service ends. Sections that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — continue to apply. Suspension or termination for breach does not entitle you to a refund of fees already paid.

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws rules.

If a dispute arises, please contact us first at [email protected] so we can try to resolve it amicably. If it cannot be resolved within a reasonable period, the dispute shall be subject to the exclusive jurisdiction of the competent courts of the Arab Republic of Egypt, unless mandatory law provides otherwise. Nothing in this section prevents either party from seeking urgent or interim relief where available.

We may update these Terms from time to time. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you in the app. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, you should stop using the Service.

These Terms, together with the Privacy Policy, are the entire agreement between you and Bioot regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Notices to you may be given in the app or by email.

For any question about these Terms, contact us at [email protected].